ConfirmDoc

Terms of Service

Version 2026-10 · Summary template. Your signed order form or master agreement with ConfirmDoc prevails; have your legal adviser review this text before use.

1. The service

ConfirmDoc provides hospital information software as an online service: the modules on the Customer's plan, the patient app, and the support described in the plan. Features marked "beta" may change.

2. Accounts and use

  • The Customer is responsible for who it gives accounts to, for their roles, and for keeping sign-in details secret.
  • The service must be used lawfully: no unlawful content, no attempt to reach other customers' data, no load testing or security testing without written permission, no reselling without agreement.
  • Clinical decisions remain with the Customer's qualified professionals. AI-assisted drafts and checks are aids that a professional must review; they are not medical advice.

3. Customer data

  • The Customer owns its data. ConfirmDoc processes it only to provide the service, as set out in the Data Processing Agreement.
  • The Customer can export all of its data at any time, and for the retention period after it leaves.

4. Fees

  • Fees, billing cycle and usage charges (WhatsApp, SMS, AI voice minutes, video, storage) are as on the price card and the Customer's plan; invoices include GST.
  • Unpaid invoices lead to reminders, then — after the grace period — a read-only account until paid. Emergency care screens stay available.

5. Availability and support

  • ConfirmDoc aims for high availability, announces planned maintenance in advance, and publishes service status on its status page.
  • Support response targets by priority: urgent 1 hour, high 4 hours, normal 8 hours, low 24 hours.

6. Liability

  • Liability is limited as in the master agreement; nothing limits liability that the law does not allow to be limited.

7. Ending the service

  • Either side can end the service as in the master agreement. On ending, the account is cancelled, data is kept for the retention period for export, then deleted.

8. Law

These terms are governed by the laws of India.

© 2026 ConfirmDoc, a brand of Dady Affordable Hospitals Private Limited. Made in India. · About · For patientsCIN U72900HR2020PTC085373 · GSTIN 06AAHCD6671L2Z7 · Registered office: Plot No. 17, Phase 4, Maruti Udyog, Sector 18, Sarhol, Gurugram, Haryana 122015