Grievance Redressal
Version 2026-10 · Under the Consumer Protection (E-Commerce) Rules, 2020, the Information Technology Rules and the Digital Personal Data Protection Act, 2023.
How to complain
- [Report a problem](/report) — the quickest way. Sign in with your mobile number, choose the booking (or the provider, or the site) and tell us what happened. You get a report number and can follow it in My bookings.
- Write to or call the Grievance Officer below.
What happens next
- We acknowledge within 24 hours (48 hours at the latest).
- Serious problems (turned away, overcharged, refund not received, hygiene or safety) are looked at within one working day.
- We aim to resolve within 15 days and at the latest within one month. When the problem is with a provider, we pass it to the provider, follow it up and tell you the outcome.
If you are not satisfied
- National Consumer Helpline: 1915 or consumerhelpline.gov.in
- Consumer commissions: e-Daakhil (edaakhil.nic.in)
- For personal data: the Data Protection Board of India
- For medical care itself you may also approach the State Medical Council or the clinical establishment authority of your state.
Grievance Officer
ConfirmDoc is a brand of Dady Affordable Hospitals Private Limited. The officer's name, designation and contact details, and the company's registered office, are shown below this page and kept up to date by ConfirmDoc.