Cancellation & Refund Policy
Version 2026-10 · For bookings made on ConfirmDoc. You pay the provider directly, so refunds come from the provider's own payment account. Template — have a legal adviser review it before launch.
1. Each provider's policy is shown before you pay
Every hospital, clinic, lab and scan centre sets its cancellation policy for doctor visits, lab tests and scans. You see it on the provider's page and on the booking screen before you book or pay. If a provider has not set one, this standard policy applies:
| Booking | Free cancellation | Cancelling later |
|---|---|---|
| Doctor visit | up to 2 hours before the time | 50 % back |
| Lab test | up to 2 hours before the slot | 100 % back |
| Scan | up to 4 hours before the slot | 50 % back |
| No-show (you did not come or cancel) | — | no refund |
2. When you always get everything back
- The provider cancels or cannot see you at the booked time.
- You were charged twice or charged more than the price shown.
- Samples could not be collected, or a test or scan could not be done, for the provider's reasons.
3. How to cancel
- From My bookings (Cancel), or by calling the provider. Before you confirm, My bookings shows how much you will get back.
- Samples already collected, tests already reported, and completed consultations cannot be cancelled online.
4. How the money comes back
- Paid online by card, net banking, wallet or UPI through Razorpay: the refund is started automatically when the booking is cancelled and reaches your account in 5–7 working days (your bank may take longer).
- Paid by UPI to the provider's UPI ID: the provider sends it back to the same UPI ID within 7 working days and you get a message with the reference.
- Paid at the centre: refunded at the centre.
- Offer-code discounts are not paid out as money.
5. Rescheduling
You can move a booking to another free time from My bookings. A payment already made moves with the booking — nothing is charged again.
6. Problems
If a refund is late or less than it should be, use [Report a problem](/report) or contact the Grievance Officer on the Grievance page.