ConfirmDoc

Terms of Use for Patients

Version 2026-11 · For people who find and book doctors, lab tests, scans and pharmacies on ConfirmDoc (the website and the patient app). Template under Indian law — have a legal adviser review it before launch.

1. What ConfirmDoc is

  • ConfirmDoc is an online marketplace: it lists hospitals, clinics, doctors, laboratories, scan centres and pharmacies ("providers") and lets you book with them. ConfirmDoc is a brand of Dady Affordable Hospitals Private Limited ("we"), (CIN U72900HR2020PTC085373, GSTIN 06AAHCD6671L2Z7), with its registered office at Plot No. 17, Phase 4, Maruti Udyog, Sector 18, Sarhol, Gurugram, Haryana 122015. See About ConfirmDoc.
  • ConfirmDoc is not a hospital or a doctor and does not give medical advice. Every consultation, test, scan, report, medicine and bill is the provider's, and the provider is responsible for it. The provider's name, address, registration and accreditation are shown on its page before you book.
  • The booking assistant and test suggestions are general guidance to help you choose. They are not a diagnosis. Your doctor decides what you need.
  • Not for emergencies. If you or someone else may be in danger, call 108 (ambulance) or 112, or go to the nearest emergency department. For mental-health crisis support call Tele-MANAS on 14416.

2. Your account

  • You sign in with your mobile number and a one-time code. Keep your phone secure: anyone with your code can see your bookings.
  • You may book for family members (for example a child or a parent) when you have their permission. For a person under 18 you confirm that you are their parent or legal guardian.
  • Give correct details. Providers rely on them (name, age, gender, address for home sample collection).

3. Booking

  • A booking is a request to a provider for a time slot, test or scan at the price shown. The provider confirms it by message. Prices, timings, fees and availability are set by the provider and can change until you book.
  • Online consultations follow the Telemedicine Practice Guidelines, 2020: the doctor decides whether a matter can be handled online and may ask you to visit in person.
  • Prescriptions you upload are seen only by the provider you send them to. The provider reads them and books the tests; nothing is booked from a prescription without a person at the provider checking it.
  • Offer codes are given by providers, under the conditions shown with the code.

4. Payment

  • You pay the provider directly — online through the provider's own payment account (Razorpay or the provider's UPI ID), or at the centre. ConfirmDoc does not hold your money and never asks for card details or your UPI PIN.
  • The bill and receipt come from the provider.
  • Any fee a provider pays ConfirmDoc for a booking is paid by the provider, never added to your bill.

5. Cancelling, rescheduling and refunds

  • You can cancel or change a booking from My bookings within the limits shown there.
  • Refunds follow each provider's cancellation policy, shown before you book and explained in the Cancellation & Refund Policy. If the provider cancels, you get everything you paid online back.

6. Reviews

  • Only patients with a real booking can review. ConfirmDoc checks written reviews before showing them and removes reviews that contain health details, names of staff, abuse or advertising. Providers can reply publicly. ConfirmDoc does not pay for reviews or let providers remove fair reviews. See How we rank.

7. What you must not do

  • Book in someone else's name without their permission, make fake bookings, post false reviews, misuse offer codes, copy or scrape the site, or try to get into other people's data.

8. Liability

  • ConfirmDoc takes care to show accurate information and verifies providers' registrations, but the provider is responsible for the care it gives and the information it lists. Nothing in these terms takes away your rights under the Consumer Protection Act, 2019.

9. Complaints and contact

  • Use [Report a problem](/report) or contact the Grievance Officer shown on the Grievance page. We acknowledge a complaint within 24 hours and aim to resolve it within 15 days (at the latest within one month).
  • These terms are governed by the laws of India. You may also approach the consumer commission (e-Daakhil) or the National Consumer Helpline (1915).

10. Changes

  • We may update these terms. The version at the top changes, and we ask you to accept the new version the next time you book.

© 2026 ConfirmDoc, a brand of Dady Affordable Hospitals Private Limited. Made in India. · About · For doctors & hospitalsCIN U72900HR2020PTC085373 · GSTIN 06AAHCD6671L2Z7 · Registered office: Plot No. 17, Phase 4, Maruti Udyog, Sector 18, Sarhol, Gurugram, Haryana 122015