How We Rank Results

Version 2026-10 · Under the Consumer Protection (E-Commerce) Rules, 2020, marketplaces must explain the main things that decide the order of results.

Doctors and hospitals

• Relevance (default): how well the doctor's speciality, conditions treated and services match what you searched for or the symptoms you described, then patient ratings.
• You can change the order yourself: soonest available, rating, fee low to high / high to low, experience, or distance (when you share your location with "Near me" or pick a place).
• Filters you choose (city, online or in person, date, gender, fee, language) remove results; they do not reorder the rest.

Labs, scans and prices

• Each test or scan shows every listed centre's price, cheapest first.
• The list of centres shows Featured providers first, then Verified ones, then the rest in alphabetical order. With "Near me" the nearest come first.

Featured and Verified

• Verified means the ConfirmDoc team checked the provider's registration and, for doctors, the medical council number.
• Featured providers are chosen by the ConfirmDoc team and are always labelled. No provider pays to rank higher today; if paid placement is ever offered it will be labelled Sponsored.

Ratings and reviews

• Only patients with a real booking can rate. Ratings count straight away; written reviews appear after a check. We do not remove fair negative reviews, pay for reviews or let providers pick which reviews show.

What does not affect ranking

• Booking fees a provider pays ConfirmDoc, offer codes, and whether the provider takes online payment.